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Call centers have taken a lot of heat over the years and rightly so, dealing
Geographics! Yes, geographics. You weren’t expecting that one were you? Well, every once in awhile
Now it’s time to tackle a little tougher subject about our ideal customers – “behaviors”.
Great, we have identified our customer’s demographics. Now, we must tackle a slightly different research
So, we have identified that we stink at communications (at least in the bigger picture
Okay, this is no surprise – your risk management department is viewed thru a negative