Ever wonder why your work comp program continues to fail year after year, even though you make considerable improvements in the process? Well, the answer isn’t the process itself, but rather, the execution of the process.
Stop changing your process
One of the keys to successful workers’ compensation program or any program for that matter is that you execute the process. Not just pieces of the process, but the entire process. When I evaluate programs, I hear risk managers say that their program doesn’t work, so they changed this and that. Then when I dig deep, I find that they didn’t perform 3 or 4 of the critical functions of the process to begin with. So failure was certain.
Let’s look at it this way. You want to loose weight, so you hire a personal trainer. He tells you to limit your food calories to 2100 a day, exercise 30 minutes each day, get 8 hours of sleep and drink 64oz of water and take two days off a week. So, you start the program. You do the 30 minutes each day and take two days off, but only sleep 5-6 hours a day and drink 32oz of water. You slip in some junk food since you burned off calories. After 8 weeks you tell your trainer you need a new program because it is not working. Unfortunately, you never found out if it worked because you never executed all the pieces of the program. You didn’t work the plan.
Translate that into a work comp program. You must follow up with the doctor, the injured employee, send forms, do an accident investigation, get them back to work, call the supervisor, provide training, etc… If you fail to do any of these pieces then the program starts to drift or coast. And you can only coast one direction – downhill.
A prime example is training the supervisors and providing in-depth instruction on the program. Most risk managers don’t do this piece. They say they will train the supervisors at the time of injury. Not a great time to learn.
The next step
The next step is to stop changing your program until you have given it a fair shot and executed all the pieces of the plan. Then and only then can you honestly say it worked or didn’t work. At that point you can change/improve the program. And as far as change for change sake, it’s highly overrated.
Want a free work comp analysis
Interested in a free work comp analysis? Contact us to discuss what we can do for you and let us look at your program.